Sensitive Santa Photos at Richmond Marketplace 2024

Sensitive Sessions  

Sensitive Santa is offered to families who have children with special needs.  Special needs is an umbrella for many different diagnoses. Children with special needs may have mild learning disabilities or profound cognitive impairment. Special needs are defined as: mental, emotional, or physical problems in a child that requires additional or specialized services or accommodations.

Our Sensitive Santa offers approximately 10-minute time slots with Santa. It is designed for children with sensory issues. The children get longer than a normal session with Santa early in the morning when the shopping Centre is at is quietest.  Our aim is to allow the children to get comfortable with Santa so we can take some amazing photos, that you can cherish.

After the photo shoot the children will have a time to have a quick chat with Santa.

We only offer photos on USB, there are no printed packages.

$60 - OLD USB (MUST HAVE LASTING MEMORIES LOGO) WITH ALL PHOTOS TAKEN UNEDITED.  COLLECT AFTER PHOTOSHOOT (This INCLUDES 2 POSES, only when children are cooperative). 

$70 - NEW USB (WITH ALL PHOTOS TAKEN UNEDITED) COLLECT AFTER PHOTO SHOOT. (This INCLUDES 2 POSES, only when children are cooperative).
-At the time of booking you are required to pay a NON-REFUNDABLE deposit of $32.50.  $30 will be deducted from your USB price on the day of photography. Please ensure you check your cart before.

- For an additional $30, you can have your photos edited (color balanced, sharpened, cropped and black and white). You will still take your unedited photo's home on the day of your photo shoot. We will email you the edited photo's, 5 - 7 days after the photo shoot using 'we transfer'.

- Please choose your date and time carefully as there are no refunds.

Terms & Conditions

Booking Fee.

When making your online booking a $32.50 non-refundable deposit is required. $30 will be deducted from your USB price on the day of photography. The remaining balance must be paid in cash on the day of photography.

USB's Only

There will be no printed photos at Richmond Marketplace. If you are an existing customer, please bring your Lasting Memories USB with you to receive a $10 discount off the full price of $70 (pay only $60). If you do not have a Lasting Memories USB, you may purchase one on the day of photography but will not be eligible for a discount.  If you are bringing back a lasting Memories USB, please back up all of your old photo's as Lasting Memories Photography is not responsible for missing photo's or corrupt USB's.
 *You will receive all photos taken on the day UNEDITED.

USB's Policy

Please note that we do not cover Old USB's that are corrupt, damaged, or write-protected. If your USB is damaged and we cannot use it, you will be required to purchase a new one on the day of your photo shoot for an additional $10.

*Photos can only be purchased on Lasting Memories branded USB's. Each family must either provide their own (LMP) USB or purchase one at their photo shoot.

Cancellations, Refunds, Rescheduling and Transfer of sessions.

All deposits are non-refundable. If you miss your appointment, you will be required to pay another deposit to make another booking. The only exception to this is illness, where we will accept a medical certificate or positive PCR test.

If you do not attend due to illness and do not notify us prior to your appointment, you will forfeit your deposit. If you notify us prior to your appointment and present a medical certificate, we will try our best to reschedule you. We can only reschedule you within the same month you originally booked, providing there is availability. If there is no availability and we have a doctor's certificate, we will refund you $30.

You are allowed to reschedule your appointment once only and it must be 48 hours prior to your appointment time. Email us at lastingmemoriesrichmond@gmail.com. Please note that you can only reschedule within the same month of your initial booking. Our availability will be limited so we cannot guarantee that we will be able to reschedule you. We will try our best and if we can find you a spot this will incur an additional $2.50 admin fee.  If you reschedule and realize you cannot make that appointment, you forfeit your deposit.   If there is no availability for a reschedule you will forfeit your deposit. If you cancel your appointment, you will forfeit your deposit.

When booking please choose your dates and times carefully as we book out fast, and availability for reschedules will be limited, so therefore not guaranteed.

If you cannot make your appointment time you can give your session to someone else, however we must be notified 24 hours in advance via email to lastingmemoriesrichmond@gmail.com. You must supply us with the person's booking number, name, contact number, email and their children's names and ages. It is your responsibility to get back your deposit from the person you are transferring your booking too. There will also be a $2.50 admin fee to change the booking.

On Arrival

We kindly ask that you aim to be at the Santa set (outside Big W) 5 minutes before your session time. Please do not come too early as it means you will have to wait longer. If you have not arrived by your allocated time slot, your time slot may be given to the next person in line which means you will have a longer wait time. Please notify the staff member at the desk when you arrive.

Sitting with Santa

It is up to the individual parents on whether they would like the children to sit on Santa's knee. Santa is more than happy to hold your babies and sit your children on his lap, if that is what you would prefer.

What is Included in your Photo shoot.

Each family / Group receives 2 poses with Santa (E.g., traditional, reading a book, funny face). Please keep in mind that it is not always possible to take 2 poses when children are scared, unsettled or uncooperative. We only have approximately 5 minutes from start to finish per session. You receive all photos taken unedited on USB after your photo shoot. Maximum of 8 children for any group photo.

Props

We have a variety of props that we can incorporate into our photo's, including but not limited to glasses, hats, and headbands. If you have any of your own props, please feel free to bring them along.

Booking Your Santa

You will not have the option to choose your Santa when making your booking.  All our Santa's have real beards, excellent personalities, and will provide your children with a magical experience.

Santa sessions

We have approx. 5 minutes. In this time, we will take 2 different poses (not always possible when children are uncooperative).  After the photo shoot the children will have time to have a quick chat to Santa.

We only offer photos on USB, there are no printed packages.

USB Prices (including all photos taken unedited)

- $60 for Returning Customers (must have lasting memories logo). If your old USB doesn't work, you will be required to purchase a new one for $10. 

- $70 for New Customers.

Group Sessions

If you are wanting group photos and no individual families, you only need to book one session.  If you book one session and come as a group, we will only take photos of the group together, we will NOT take individual families (all photos must consist of the same group). We can add parents with the group if requested. Maximum of 8 children in any group photo at any one time and approx. 5 minutes with Santa. 

If you would like individual families plus a group photo you must book a spot for each family plus an extra spot for the group (e.g.: 2 families need 3 spots). 

Pet Sessions

Please note that you must enter via the Trolley doors in the loading dock next to BIG W.  We take photos of the pet with Santa, and we also include the family/children with Santa and the pet. (Does not include photos without the pet). For an additional $10 we will take some photos of just the children / family with Santa.

 Pet sessions include approximately 5-minute photography session. You receive all photos taken on the day unedited, on a USB straight after your photo shoot.

 After the photo shoot the children will have time to have a quick chat with Santa.    

 *For the safety of our staff and customers, you must have your pet on a leash or in a carrier and your pet must be washed and groomed.

       

Extra Poses

If time permits and you would like extra poses for example a photo of the family/children without Santa, it is an additional $10 per pose. If you are having individual photos and would like a group photo as well, this is not classed as an extra pose. Group photos must have a separate booking.                           

Payment Methods Accepted

We accept CASH ONLY PAYMENTS.

Richmond Marketplace deposits are processed online and all balances are to be paid at the time of your appointment. 

Receiving Your Photos
You will be able to take all your unedited photos home on USB on the day of your photo shoot (approx. 10 mins depending on the number of photos taken). There are no printed photo packages available at Richmond Marketplace. If you would like your images edited, we will provide a USB on the day with your unedited images and for an additional $30 we will edit these images and send them to you via email within 5 days. (Editing involves, sharpening, color balance, cropping and some special effects e.g.: Black and white)

Please Be Patient.

Please note, that while we make every effort to stick to the schedule, our booking system is not intended to eliminate wait times but to minimize them, expected wait times may vary, if children before you are uncooperative. We apologize for any waiting in advance.

We welcome any feedback you may have.